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Internet Texas
726 E. Hwy 377
Granbury, Tx 76048

817-279-8100

  • Why does my modem not connect at it's rated speed or has problems connecting?

    The speed of your modem and the condition of your telephone line can greatly effect the speed of your connection and also the speed at which you download files and display web pages. Internet Texas does not recommend a modem any slower than 14.400 and you really should have at least a 28.800 to get the most benefit of our system. We have 56k V.90 modems at all locations. If you have a 28.8 or 33.6 modem and are connecting at less than 24000 or if you have a 14.4 modem and you are connecting at less than 14400 then either your modem is misconfigured, your modem is bad, or the telephone line has a problem.

    1. You need to make sure your modem is NOT SET for STANDARD MODEM... it needs to be the model of the modem that you have installed in your computer.
    2. The modem needs to have the very latest driver and firmware installed.. especially if it is a 56k/V.90/V.92 modem.. older drivers will not perform properly. You should seek assistance from the company that made the modem or computer to help you determine the correct drivers and firmware.
    3. Also, your modem may be defective.. even new modems break. If you have another modem and you have tried everything else then put the old modem back in.
    4. HCF or soft modems are the lowest priced and lowest performance modems on the market. These are commonly used in Emachines and HP Pavilions. If you have one of them then it is possible that you may be able to get it working ok, but the best thing is to replace the modem with a hardware controlled modem. If you have an HCF modem you may find help at this link: Rockwell/Conexant HCF Modem
    5. Your telephone line could very well be a problem.. just because you do not hear any noise on the line when you pick it up does not mean the modem doesn't hear the noise. If you have 2 telephone lines in your house then try the other telephone line with your computer.
    6. And last but not least... think about when the problem started.
      • Did you install a new program?
      • Did you install a new modem?
      • Did you upgrade to Windows 98?
      • or anything else that changed with your computer.
    7. The following links should also be helpful.
    8. After you have made sure that you have the most current version of firmware or drivers and you have checked all that you can check and still have a problem, send an Email to support@itexas.net with the following information.
      • A brief description of the problem you are having.
      • Did you install a new program just before the problem started?
      • Did you install a new modem just before the problem started?
      • Did you upgrade to Windows 98 or ME just before the problem started?
      • Has anything else changed with your computer.
      • Modem Brand.
      • Modem model number.
      • Modem firmware version.
      • Modem driver version.

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  • Why does it take a long time to "verify username and password" with my Windows 95/98 computer?

    This is can be caused by several reasons, but the typical reason is the Windows 95/98 dialer has been installed again or was not installed from the original Internet Texas diskettes. To correct the dialer problem please do the following.

    1. Double Click on "My computer"
    2. Double click on "dialup networking"
    3. Right click on the "Internet Texas" or itexas Icon
    4. Click on "Server Type"
    5. The ONLY items that should be checked are "Enable software compression " and "TCP/IP"
    6. All the others should NOT be checked.
    7. Click "OK"
    8. Click "OK"
    9. Close all the program groups down.

    If any other items than "Enable software compression" and "TCP/IP" were checked then unchecking them will speed up the process of getting on the Internet.

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  • Internet Explorer seems to take longer to display a web page.

    If Internet Explorer seems to have slowed down over a period of time then most likely you have a large amount of Temporay Internet files and need to clear them out. When you visit a web page a copy of that web page is stored on your computer. According to the settings for your computer this could amount to several months of web pages. When you visit a new web page Internet Explorer will first look through ALL the web pages you have stored on your computer BEFORE it actually gets a page from the Internet. This can slow down the display of web pages by 50%-75% If you are using Internet Explorer 5 or greater please do the following while in Internet Explorer

    1. Click TOOLS
    2. Click INTERNET OPTIONS
    3. Click DELETE under the TEMPORARY INTERNET FILES area
    4. Click OK
    5. Click OK


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    1. I am disconnected everytime I send/receive Email with Outlook Express

      You most likely have Outlook Express configured to "Hang up after sending and receiving"... To correct this, when in Outlook Express, do the following:

      1. Click TOOLS
      2. Click OPTIONS
      3. Click CONNECTION
      4. CHECK "Ask before switching dial-up connections"
      5. UNCHECK "Hang up after sending and receiving"
      6. Click OK


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      We are more than willing to assist you in finding out what the problem is and if you need help with the above steps then either Email support@itexas.net with your specific question, or call our technical support... and be in front of your computer and we will assist you. Technical support is available by phone during the following hours:

      Monday-Friday 9am - 5:30 pm
      ----------------
      Thanks,
      Support@itexas.net



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